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Frequently Asked Questions

Flat-Fees is a new generation real estate agency. We have several significant differences with traditional agencies.
Our fees are set at € 15,000 maximum and do not depend on the value of your property.
We support you through all the stages of the transfer of your property, from the estimate to the signing of deeds before a notary, including the promotion of your property and the management of visits.
You have access to our site for monitoring your file and the shared organization of various meetings with service providers.

Our package of 3% fees with a maximum of 15,000 € excl. Tax includes all the steps to sell your property as well as possible, as quickly as possible, and at the right price:
. estimate
. professional photo shoot for the enhancement of your property
. detailed and professional description
. dissemination of offers on professional media as well as our own site
. organization and management of visits
. control of information concerning potential buyers
. drafting and signing of a compromise with partner notaries

No other costs associated with Flat-Fees.
Only mandatory diagnostic fees can be added. These will be paid directly to the service provider.

It depends on the type of mandate signed.
Our teams are at your disposal to present the different legal mandates available.
We also recommend that you read our article on the subject of mandates.

Because it doesn't make sense to base our compensation on the value of your property, we decided to create Flat-Fees, a capped fees real estate agency.
The value of your property must not impact the quality of our services. This is the whole philosophy of our structure.
We have also digitized part of the administrative tasks via our website in order to make them more fluid and simpler.
In addition, our interests are linked because the fees are only paid upon the signing of official acts before a notary.
Finally, our concept saves you money.

Our teams can be contacted by phone or email.
You can use the CONTACT US tab on our home page.
Appointments (to be scheduled here) can be held in our premises located 32-34 bd grande Duchesse Charlotte in Luxembourg city.

We use 3 channels:
. professional sites for the general public present and specialized in the Luxembourg market
. our own website
. our network of customers, professional partners

Of course, this is the first item verified by our teams. In addition, the regulations require us to identify and verify other important elements such as :
- their professional activity
- the origin of the funds that will finance the operation
- their debt capacity
In summary, we verify all information that may interfere with the transaction.

As part of our concept, we invest time and resources to support you in your project and the enhancement of your property.
The exclusive mandate ensures us to work comfortably over a predetermined period, without having to justify errors on the part of colleagues (communication, estimate deviation ...)
This process is also the transcription of your trust in Flat-Fees
Our exclusive mandate always has a duration, with a possible renewal.

Our team of professional real estate advisers supports you in all stages of your project.
For the sale of goods, we collaborate with professional partners for certain tasks requiring a certain technicality: photo shooting, legal acts….
The entire sales process can be presented to you by our advisors during your first contact.
We coordinate all the steps.

The valuation of your property is done by our advisers during a physical appointment on site.
This valuation takes into account several criteria:
. The technical aspect: type of construction, exposure, insulation, dilapidation….
. Market research according to the type of property and the geographic sector

As real estate professionals, we have access to reliable sources of information to improve our estimates.

Our mission is to sell your property as quickly as possible and at the best price. All things being equal, the transaction must also be fair to the buyer.

Our marketing teams, specialized in real estate, will be responsible for drafting the announcements and distributing them to partner media.

To ensure that you get the best presentation of your property, we work with professional photographers specializing in real estate.

Thanks to our shared agenda, visit appointments are automatically coordinated according to your schedule, and in the presence of the Flat Fees advisor in charge of your file.

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